@MASTERSTHESIS{SeidtKayser2005diplom,
  author  = {Myriam Seidt and Gabriele Kayser},
  title   = {Unterstützung der Kunden-Beratung im Online-Shop},
  school  = {Universität Hamburg, Fachbereich Informatik},
  year    = {2005},
  type    = {Diplomarbeit},
  address = {Vogt-Kölln-Str. 30, 22527 Hamburg, Germany},
  month   = {6}
}