@INPROCEEDINGS{Bartelt:GeNeMe:2000,
  author    = {Andreas Bartelt and Harald Weinreich and Winfried Lamersdorf},
  title     = {Kundenorientierte Aspekte der Konzeption von Online-Shops},
  booktitle = {Virtuelle Organisation und Neue Medien 2000},
  year      = {2000},
  editor    = {Martin Engelien, Detlef Neumann},
  number    = {10},
  series    = {Telekommunikation (at) Mediendienste},
  pages     = {159-172},
  month     = {10},
  publisher = {Josef Eul Verlag Lohmar, Köln}
}