@INPROCEEDINGS{HantryPapazoglouvandenHeuvelHaqueWhelanCarrollKarastoyanovaLeymannNikolaouLamersdorfHacid2010, author = {Francois Hantry and Mike Papazoglou and Willem-Jan van den Heuvel and Rafique Haque and Eoin Whelan and Noel Carroll and Dimka Karastoyanova and Frank Leymann and Christos Nikolaou and Winfried Lamersdorf and Mohand-Said Hacid}, title = {Business Process Management}, booktitle = {Service Research Challenges and Solutions}, year = {2010}, editor = {M. Papazoglou, K. Pohl, M. Parkin, A. Metzger}, number = {6500}, series = {Lecture Notes in Computer Science}, pages = {27–54}, month = {12}, organization = {Services Science Subline}, publisher = {Springer-Verlag Heidelberg Berlin} }