@BOOK{JanssenLamersdorfPries-HejeRosemann2010,
  author    = {Marijn Janssen and Winfried Lamersdorf and Jan Pries-Heje and Michael Rosemann},
  title     = {E-Government, E-Services and Global Processes},
  publisher = {Springer Berlin / Heidelberg},
  year      = {2010},
  series    = {Advances in Information and Communication Technology, vol. 334},
  month     = {9},
  note      = {Proceedings of IFIP World Computer Comgress 2010 in Brisbane, Australia}
}