@BOOK{I3E04,
  author    = {Winfried Lamersdorf and Volker Tschammer and Stefan Amager},
  title     = {Building the E-Service Society: E-Commerce, E-Business, and E-Government},
  publisher = {Kluwer Academic Publishers Boston/Mass., USA},
  year      = {2004},
  series    = {Proc. 4th International Conference on ‘E-Commerce, E-Business, and E-Government’ (I3E04), 18th IFIP World Computer Congress, Toulouse, Frankreich},
  month     = {8}
}