@INPROCEEDINGS{PiccinelliZirpinsGryce2003,
  author    = {Giacomo Piccinelli and Christian Zirpins and Clare Gryce},
  title     = {An Architectural Model for Electronic Services},
  booktitle = {Proc. IEEE International Workshops on Enabling Technologies: Infrastructure for Collaborative Enterprises (WETICE-2003), June 9-11, 2003, University of Linz, Linz, Austria},
  year      = {2003},
  pages     = {113-114},
  publisher = {IEEE Computer Society}
}